We are looking for a Hotel Receptionist to join our team at The Idle Rocks, St Mawes.
£8.90 – £9.65 an hour dependent on experience – Full-time, Permanent.
Very competitive salary.
Meals on duty.
Staff discounts and preferable rates in Relais & Chateaux properties.
Luxury working environment.
To oversee check in’s and check out of all our guests for The Idle Rocks and St Mawes Hotel, ensuring a warm welcome and fond farewell.
Effectively allocating hotel rooms to achieve the most profitable outcome for each hotel
To anticipate guest’s needs
To proactively engage with guests, making sure every guest journey is seamless.
Ensure all sales enquiries are answered and converted for rooms and restaurants in both properties.
To assist with driving revenue, this may be selling rooms or additional experiences in the hotel, maximising all opportunities and revenue streams.
Warm and welcoming by nature
Quietly confident, self motivated, approachable individual who will be an asset to and complement the current team.
An operational understanding, including PMS, management of 3rd party websites and restaurant reservation systems
Build genuine rapport with our guests to deliver unique levels of service whilst remaining professional at all times
A willingness to respond to challenges with a “can do” attitude.
You will be required to have a full understanding of all that the hotel has to offer its guests, this is not limited to rooms & will also include other experiences and facilities.
Have a flexible approach – understanding that the hotel environment requires flexibility beyond specific department.
Deliver the highest standards of service to our guests consistently, in line with our brand standards and philosophies
Your role will include reception shift-work, including report running, auditing and shift closure.
Dedicated and committed to development and progression within the hospitality business
To apply please send a CV and covering letter to: firstname.lastname@example.org