Hotel Receptionist

We are looking for a Hotel Receptionist to join our team at The Idle Rocks, St Mawes.

£8.90 – £9.65 an hour dependent on experience – Full-time, Permanent.

Benefits: 

Very competitive salary.

Uniform.

Meals on duty.

Staff discounts and preferable rates in Relais & Chateaux properties.

Luxury working environment.

 

Responsibilities: 

To oversee check in’s and check out of all our guests for The Idle Rocks and St Mawes Hotel, ensuring a warm welcome and fond farewell.

Effectively allocating hotel rooms to achieve the most profitable outcome for each hotel

To anticipate guest’s needs

To proactively engage with guests, making sure every guest journey is seamless.

Ensure all sales enquiries are answered and converted for rooms and restaurants in both properties.

To assist with driving revenue, this may be selling rooms or additional experiences in the hotel, maximising all opportunities and revenue streams.

 

About You: 

Warm and welcoming by nature

Quietly confident, self motivated, approachable individual who will be an asset to and complement the current team.

An operational understanding, including PMS, management of 3rd party websites and restaurant reservation systems

Build genuine rapport with our guests to deliver unique levels of service whilst remaining professional at all times

A willingness to respond to challenges with a “can do” attitude.

You will be required to have a full understanding of all that the hotel has to offer its guests, this is not limited to rooms & will also include other experiences and facilities.

Have a flexible approach – understanding that the hotel environment requires flexibility beyond specific department.

Deliver the highest standards of service to our guests consistently, in line with our brand standards and philosophies

Your role will include reception shift-work, including report running, auditing and shift closure.

Dedicated and committed to development and progression within the hospitality business

 

To apply please send a CV and covering letter to: sophie@stmawes.com

Our Booking Options

Book your stay and reserve your restaurant table at The Idle Rocks online. Or why not have a look at our beautiful sister property, The St Mawes Hotel.
Seaview Rooms - a wide view of Room 8 with grey, white and orange at The Idle Rocks Hotel
Book Your Stay

To make a hotel reservation, book online, call 01326 270 270 or email stay@stmawes.com

Book Your Stay
St Mawes Hotel balcony
St Mawes Hotel

Discover our rooms, bar & dining options, and the Hidden Cinema at our sister hotel

Visit St Mawes Hotel
Dine in the Idle Rocks, St Mawes, Roseland Peninsula
Reserve a Table

To make a lunch or dinner reservation, book online, call 01326 270 270 or email: eat@idlerocks.com

Book Your Table

3 Reasons to
Book Direct

1
Best Rate Guarantee
Our best rates are always available directly and you will not find a cheaper price on any comparison websites.
2
Room Availability
We only offer a selection of our rooms on comparison websites, book direct for our full choice of room types.
3
Exclusive Offers
Rewarding loyalty is what we do best, if there’s an exclusive offer or limited treat you will find it here first.