Receptionist

The Idle Rocks Hotel in St Mawes, are looking for a Receptionist to join there team, we are looking for a strong team player with good attention to detail, be a natural host, and lead by example at all times.

***Staff Accommodation Available***

Key Responsibilities:

  • To offer an exceptionally warm welcome everyone into our hotel.
  • To oversee check in’s and check out of all our guests for the Idle Rocks and St Mawes Hotels, ensuring a warm welcome and fond farewell.
  • Assist your Head of Department in effectively allocating hotel rooms to achieve the most profitable outcome for each hotel
  • Concise & accurate gathering of guest information and documentation
  • To anticipate guest’s needs
  • To proactively engage with guests, making sure every guest journey is positive and that their needs are met.
  • To support your Head of Department to drive in revenue this may be selling rooms or additional experiences in the hotel, maximising all opportunities.

Required skills

  • Warm and welcoming by nature
  • Quietly confident, self motivated, approachable individual who will integrate into the current team.
  • Naturally intuitive, able to anticipate the needs of the guests.
  • An operational understanding, including PMS, management of 3rd party websites and restaurant reservation systems.
  • Build genuine rapport with our guests to deliver unique levels of service whilst remaining professional at all times
  • A willingness to respond to challenges with a “can do” attitude.
  • You will be required to have a full understanding of all that the hotel has to offer its guests, this is not limited to rooms & will also include other experiences and facilities.
  • Flexible approach– understanding that the hotel environment requires flexibility beyond specific department.
  • Deliver the highest standards of service to our guests consistently, in line with the SOP’s and brand philosophies
  • Your role will include reception shift-work, including report running, auditing and shift closure.
  • Dedicated and committed to development and progression within the hospitality business

***Competitive Rates of Pay***

***Full-Time or Part-Time***

How to Apply:

Please write to Gill Hitchings Head of HR with your C.V and Covering letter  and include details of your salary expectation, by email: gill@stmawes.com

Early applications appreciated

     Best dine & stay experience Winner   Seafood restaurant of the year winner     2018 Trencherman's Awards Winner

Our Booking Options

Book your stay with Idle Rocks online, reserve your restaurant table with us direct or why not have a look at our beautiful partner Hotel, The St Mawes Hotel.
a wide view of Room 8 with grey, white and orange at The Idle Rocks Hotel
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Rooms can be reserved online or you can call us on 01326 270 270 or email info@idlerocks.com

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colouful green and orange carror dish on white plate
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Tables can be reserved online or you can call us on 01326 270 270 or eat@idlerocks.com

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St Mawes Hotel balcony
St Mawes Hotel

Discover our rooms and dining options, at our sister hotel

Visit St Mawes Hotel

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1
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2
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3
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