Terms & Conditions
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BOOKING AGREEMENT AND CANCELLATION POLICY
Upon booking we request a deposit for the cost of your first night’s stay with us; this will secure your reservation.
Should you need to cancel your reservation could you please email our reservations team at firstname.lastname@example.org or via the booking partner you booked with.
In the event that the booking is cancelled less than 14 days before arrival we reserve the right to retain this deposit unless we can re-let the room.
In the event that the booking is cancelled less than 48 hours before arrival we reserve the right to charge for the entire stay unless we can re-let the room.
We do advise you to ensure that you have adequate travel insurance in place to cover any unforeseen eventualities.
During the peak season times we only accept two night stays at weekends.
Your room rate will be confirmed at the time of booking; we regret that we cannot change the rate or terms of your stay once a booking has been confirmed.
For all reservations, payment will be due on check-out by cash or card. Unfortunately we do not accept cheques as payment.
VAT is included in all our prices at the current rate. If the rate of VAT rises after you have made your reservation we will notify you of any change in the room rate prior to arrival.
We offer complimentary parking for residents, and reception will assist you with this on arrival. As we have limited parking, should you have any guests joining you for dinner during your stay we may not be able to accommodate them within our car park. However our concierge will do his best and there is a public car park nearby.
At The Idle Rocks we have a couple of ground floor bedrooms in our adjoining annex, Carricknath, where a small well behaved dog is most welcome to stay with its owner. For your arrival, we’ll prepare your room with a dog bed and towel, a welcome Bonio, bowl for water and maps of local walks with information on dog friendly beaches. We make a one off charge of £25 for the full duration of your stay.
Unfortunately we do not allow dogs in any of the public areas of the hotel. However when you dine with us in our restaurant, your dog can be left in the small courtyard outside your room, where we have CCTV and our staff will keep an eye on him for you.
FOOD AND DRINK
With the exception of baby foods, only food and drink that is purchased on the premises may be consumed on the premises.
ARRIVAL AND DEPARTURE
Your room will be ready from 3pm of the day of arrival. Should you arrive early you are more than welcome to use the hotel’s facilities and we will do our best to get your room ready as soon as possible. On your day of departure please feel free to use your room until 11:30am.
The hotel is entirely a no-smoking building, including the terrace.
Any damage caused by any individual using the facilities of The Idle Rocks will be charged to that individual in full.
All child reservations are on the same terms and conditions as adult reservations.
Children under 12 are not encouraged in the restaurant after 8.30pm but we do offer a high tea on our chefs table at 5.30 or family bookings from 6.30.
A baby listening service is available which allows parents to monitor children in their rooms from the restaurant. While using this service parents or guardians are requested to monitor their children at all times.
Alternatively we are happy to provide parents with a local contact who can offer a babysitting service.
CHILDREN’S PLAY ROOM
The play room is open to all children staying at The Idle Rocks. Unfortunately we can’t guarantee supervision of this room, although it is covered by CC TV, thus responsibility must rest with parents.